1.1 Warranty, Returns, Replacements and Refunds
We want you to be happy with your purchase from C & M Navigation Systems. If you need to return an item, please follow the process below. This policy does not affect your statutory rights under the Consumer Rights Act 2015.
1.2 Items Damaged in Transit or Faulty on Arrival
If your item arrives damaged or faulty, you must report this within 24 hours of signing for delivery. Claims made after this period cannot be accepted.
Return the item in its original packaging, including all accessories and documentation. Once we receive it, we will either send a replacement or issue a full refund via your original payment method.
1.3 30-Day Money Back Guarantee
We offer a 30-day money-back guarantee in line with the Consumer Rights Act 2015. If the product isn’t suitable, contact us within 30 calendar days of purchase. Items must be returned in the same condition as received, with all original packaging and accessories (including any promotional items, if applicable).
Returns after 30 days will not be eligible for a full refund. You will still be covered by our 12-month warranty for repairs or replacements (see section 1.5).
Refunds may be reduced or refused if returned items show signs of misuse, accidental damage (e.g., cracked screen, liquid damage), missing accessories, or if a different product is returned. Repair costs (if applicable) will be deducted from the refund.
Customers are responsible for safe packaging when returning items. We only cover damage caused during transit from us to you; damage caused while returning the item to us is the customer’s responsibility. We recommend using tracked and insured services (e.g. Royal Mail Signed For).
Refunds exclude any premium delivery charges (e.g., Special Delivery). Only the cost of the product is refunded; by default, free delivery is included on all UK orders over £10.
International customers must ensure customs declarations are correct and pay any applicable fees before items re-enter the UK. Unpaid customs charges will be deducted from refunds.
Refunds are processed to the original payment method within 14 business days of us receiving the returned item.
Contact us at contact@cmnav.co.uk to request a return. Please include your order number or full name and address for verification. Items must be posted within 14 days of approval; delays beyond this period will void the return.
1.4 Klarna Instalment Purchases
Orders placed via Klarna are covered by this same returns policy. Refunds for Klarna transactions are managed directly by Klarna. For more information, visit: Klarna Refunds.
REPAIRS & REPLACEMENTS
1.5 Warranty Period
New products are covered by a 12-month warranty from the purchase date. Refurbished, open-box or ex-display items have a 3-month warranty. Consumables and accessories are excluded.
Where repair is not possible, we will provide a replacement. Customers are responsible for return postage; we cover the cost of sending repaired/replacement items back to you.
1.6 Warranty Exclusions
- Accidental damage (e.g., cracked screens, liquid spills, damage to ports or casing).
- Damage caused by misuse or unauthorised repairs.
- Use of non-approved chargers or accessories.
- Physical shock or signs of impact (dented, burnt, or broken casing).
Repairs outside warranty are available for a cost, agreed in advance. Abuse, threats, or fraudulent claims will be refused and may be reported to authorities.
1.7 Certified Refurbished, Open-Box & Ex-Display Items
These items are clearly described on our website and may have cosmetic imperfections or missing packaging/accessories. They are sold “as seen” with a 14-day return window and 3-month warranty (see section 1.5).
Returns must be made in the same condition as received. Restocking fees may apply if accessories are missing or the condition differs.
Also, the products in this category are not part of the Free Lifetime Map Updates Policy. Map updates will be provided for them, but for a fee - more info here.
1.8 Repairs Outside the 12-Month Guarantee
Repairs made outside warranty include a 3-month guarantee covering the replaced part only. This does not renew or extend the original warranty. Faults unrelated to the repair will be quoted separately.
1.9 Second-Hand or Unverified Units
Free support, warranty, and lifetime map updates apply only to original purchasers. Second-hand units (including those bought privately with vehicles) are not eligible. A paid inspection service (£25 - payable upfront) is available, covering full testing and software review. Where repairs or extra work are required, we will outline the costs clearly and seek your written approval before carrying out any work. No repairs will be undertaken without this confirmation.
Contact us at contact@cmnav.co.uk for returns or warranty enquiries.
DISCLAIMER: This policy is designed to protect both customers and the business. Fraudulent claims, false or defamatory comments based on events that did not occur, harassment, threats, or abusive behaviour will not be accepted and may be referred to the Police or other relevant authorities. This one-man-band business is founded on trust and mutual respect above anything else. However, where necessary, I will take appropriate legal steps to safeguard myself and the business.
C & M Navigation Systems
PO Box 31
Hemsworth
West Yorkshire
WF9 4YS