Effective Date: 26/05/2024
1. Introduction
Welcome to C & M Navigation Systems! This policy, the "Partner and Third-Party Collaborator Supplied-Goods Policy" outlines the terms and conditions associated with the products available for purchase on our online store that are highlighted from some of our business partners and/or collaborators and will be dispatched from various locations such as their own website/warehouse, or UK marketplaces such as eBay.co.uk or Amazon.co.uk - depending on the platform they use to showcase their products and services. Please read this policy carefully before making a purchase, as it explains the responsibilities and rights of both C & M Navigation Systems and our customers.
2. Responsibility for Delivery
C & M Navigation Systems acts as an intermediary platform, offering products available through third-party online stores and marketplaces. We are not responsible for unpredictable incidents on our collaborators' end that could lead to delays or orders not being delivered. Any issues related to the delivery, shipment, or fulfilment of products are subject to our collaborators' policies and terms of service.
3. Returns and Refunds
All products delivered in partnership with our collaborators are eligible for returns and refunds in accordance with the policies available on their website and/or on the marketplace platform that they are using to fulfil and dispatch the showcased goods. However, C & M Navigation Systems takes responsibility in arranging returns/refunds and providing all the necessary information and documentation to facilitate the return process.
4. Warranty Period for "Third-Party Collaborator Supplied-Goods" Category
Products listed in the "Third-Party Collaborator Supplied-Goods" category are governed by the warranty periods specified on their manufacturer's website or by the third-party collaborator in their policies and documentation. C & M Navigation Systems possesses limited influence over the repair or replacement procedure in these instances.
We will endeavour to establish contact with the respective supplier to provide support in addressing these matters. Nonetheless, it is important to note that C & M Navigation Systems will not assume full responsibility for the repair or replacement of these goods unless they exhibit defects upon arrival.
5. Return/Refund Window
Customers have a 30-day return window from the receipt of the product to initiate a return. The return process must be initiated through C & M Navigation Systems, and we will guide you through the necessary steps to facilitate the return in accordance with the collaborator's policies.
Any return requests outside this period will be politely declined.
It is the customer's duty to return the product within 14 days from the moment when the return was requested and approved and it's seller's responsibility to refund the buyer within 14 days after the product was confirmed as received at the return warehouse.
It is essential to note that items returned in a condition that could affect the refund amount, or items found to be missing or replaced with substantially different items, may render it impossible for us to issue a full refund. Additionally, such actions may be subject to criminal prosecution in accordance with the applicable laws. We strongly urge customers to exercise integrity and fairness when returning items to ensure a smooth and lawful resolution to any issues.
6. Limitation of Liability
C & M Navigation Systems and its staff shall not be liable for any inconvenience, damage (physical or financial), injury or death caused by products purchased from www.cmnav.co.uk but supplied by Third-Party Collaborators. We are not responsible for the manufacturing, quality, or performance of these products. Any claims related to product defects, injuries, or other issues must be directed to the product manufacturer and shall be governed by their policies and procedures.
7. Modification of Policy
C & M Navigation Systems reserves the right to modify or update this policy at any time. It is the customer's responsibility to review this policy periodically for any changes. Continued use of our services and purchase of products indicates your acceptance of the updated terms and conditions.
8. Contact Information
If you have any questions or concerns regarding this policy or our products, please contact us via contact form, or any other contact method on our on our website www.cmnav.co.uk.
9. Admin and Order Processing Fee
C & M Navigation Systems reserves the right to include an admin and order processing fee on top of each product showcased from collaborators, as a part of our services. By placing an order through www.cmnav.co.uk website, the customer accepts and acknowledges the inclusion of this fee in the final price of the product.
We strive to maintain transparency in our pricing, therefore the customer will pay exactly the price displayed and if applicable - the postage fees, which will be clearly sated at the checkout. Customers are encouraged to review the final cost of their orders, which incorporates this fee, prior to confirming their purchase. Your order will only be processed upon your acceptance of the total cost, which includes any associated fees.
By making a purchase from C & M Navigation Systems, you acknowledge that you have read and agreed to the terms and conditions outlined in this "Third-Party Collaborator Supplied-Goods Policy." Your satisfaction is our priority, and we are here to assist you with any issues related to your purchase.
Thank you for choosing C & M Navigation Systems as your trusted source for your goods.